Privacy Policy

1. Introduction

We are committed to protecting and respecting your privacy. This policy explains how we handle your personal data when you use our website and services.

2. Information We Collect

We may collect and process the following types of information:

• Personal details such as your name, contact information, and date of birth
• Medical history and treatment records
• Payment details
• Website usage analytics including IP addresses and browsing patterns

3. How We Use Your Data

We use your information to:

• Deliver aesthetic treatments
• Process payments
• Contact you regarding appointments and promotions (with your consent)
• Conduct website analytics
• Meet legal requirements

4. Data Sharing & Security

We do not sell or share your personal data with third parties for marketing purposes. Your information is stored securely with restricted access.

Data may be shared with healthcare professionals for treatment purposes or with legal authorities when legally required.

5. Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections to your data
• Request deletion of your data (subject to legal obligations)
• Withdraw marketing consent at any time

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Medical and financial records are maintained in accordance with regulatory requirements.

7. Cookies & Website Tracking

For more information about cookies, please see our Cookie Policy.

We use Matomo, a self-hosted web analytics platform, to understand how visitors use our website. Our Matomo instance is hosted in the UK at a server we control — your data is never sent to a third-party analytics provider.

Matomo is configured with cookies disabled, so no tracking cookies are placed on your device and no cookie consent banner is required. We also honour the Do Not Track (DNT) browser setting — if you have DNT enabled, no analytics data is collected from your visit at all.

The anonymous analytics data we collect includes pages viewed, referring websites, approximate geographic location (country/region level), and device type. We do not collect or store any personally identifiable information through analytics.

8. Policy Changes

We may update this privacy policy from time to time. Any changes will be posted on this page.

9. Loan Financing

When purchasing via loan through Buyline Ltd (with your consent), your information will be shared in accordance with their privacy policy at buyline.co.uk/privacy-policy.

10. Contact Information

For any questions about this privacy policy, please contact us:

Email: hello@karenbrereton.co.uk
Phone: 07967 482521